Évora Return & Refund Policy

At Évora, we want you to feel comfortable and confident with your purchase. If something isn’t quite right, we’re here to help.

Our 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify under our voluntary 30-day return policy, items must be unworn, unused, with all original tags attached and in their original packaging. Please also provide your receipt or proof of purchase.

How to Request a Return

Please email us at logstrupc@gmail.com with your order number and details of the items you would like to return.

Once your return is accepted, we will send you instructions on how and where to send your parcel.

Our return address is:

Évora
Margretheholmsvej 54, 6. th.
København K
Denmark

Please contact us before sending anything back. Returns sent without a prior request will not be accepted under our voluntary return policy. This does not affect your statutory rights.

Damaged, Faulty or Incorrect Items

Please check your order upon arrival. If an item is damaged, faulty or incorrect, contact us as soon as possible at logstrupc@gmail.com.

Include your order number and, where possible, photographs of the issue so we can review it and help put things right.

Exceptions

Sale items and gift cards are excluded from our voluntary 30-day return policy, except where a return or refund is required by law.

If you have any questions about whether your item is eligible, please contact us before arranging a return.

Exchanges

If you would prefer a different size or colour, please request a return for your original item. Once your return has been accepted, you can place a separate order for your preferred item.

European Union: 14-Day Right of Withdrawal

If your purchase is covered by EU consumer withdrawal rules, you may cancel within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, email us at logstrupc@gmail.com with a clear statement that you wish to cancel your purchase. You must then send the goods back within 14 days of notifying us.

The conditions of our voluntary 30-day return policy do not restrict your statutory withdrawal rights, including any rights relating to discounted items.

For qualifying withdrawals, we will refund the payments required by law, including standard outbound delivery costs, within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.

Refunds

For returns under our voluntary 30-day policy, we will notify you once we have received and inspected your items and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to display the payment.

If more than 15 business days have passed since your refund was approved, please contact logstrupc@gmail.com so we can assist you.

Any shorter statutory refund deadlines take precedence.

We’re Here to Help

For any questions about returns, exchanges or refunds, please email logstrupc@gmail.com.

Thank you for choosing Évora.
Confidence Starts With Comfort.